Our top priority is to ship your order quickly. Please contact info@evergoods.us with your request in the subject line (EDIT or CANCEL Order Number) and we will prioritize your inquiry. We are typically unable to accommodate for changes or cancellations after 11 AM MST. If you ordered during a product launch or promotion, we may be unable to accommodate for any edits or cancellations.

Please contact info@evergoods.us with your request in the subject line (CHANGE SHIPPING ADDRESS Order Number) and we will prioritize your inquiry. We are typically unable to accommodate for changes after 11 AM MST. If you ordered during a product launch or promotion, we may be unable to accommodate for any edits.

EVERGOODS will price match only if the original purchase was made within 7 days of the date of the promotion.

Orders generally ship within 1 business day, excluding weekends, holidays, and/or pre-order items. Orders placed on weekends and holidays will be shipped the following business day. 

USA orders typically arrive 3-10 business days from the ship date, unless expedited services are chosen. On rare occasions, shipments going to Alaska and Hawaii will take 7-14+ days. Please note that carrier issues, weather, events, and holidays can delay shipments.

If your orders haven’t shipped, please contact info@evergoods.us your request in the subject line (COMBINE ORDERS Order Numbers) and we will prioritize your inquiry. If you ordered during a product launch or promotion, we may be unable to accommodate your request.

We offer free shipping for domestic orders $75+ and for international orders $275+. Our free shipping services are USPS Ground Advantage, UPS Ground, and FedEx International Priority.  

You will receive an email notification containing your tracking number. Details may also be found on the ‘Orders’ section of your account.

We use USPS, UPS, and FedEx.

USPS Priority 

UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air

FedEx 2Day, FedEx Standard Overnight, FedEx Priority Overnight

If you need an order expedited, please reach out to info@evergoods.us with your Order Number and the date in which it needs to be received.

Our team will split shipment so that you receive any in-stock items immediately. Pre-order item(s) will ship separately when they are in stock.

We ship internationally via FedEx International Connect Plus and can generally ship anywhere FedEx delivers (unless noted otherwise). 

For delivery to Japan, please visit our Japanese distributor, SUNWEST, to purchase.

Standard international shipping typically takes 5-14 business days. Expedited international shipping typically takes 3-5 business days. Occasionally, international shipments take longer for more remote locations or for customs clearance.

We offer free shipping for orders $275+ for most countries*.

You are responsible for all customs, duties or import fees associated with receiving your order. 

If an EVERGOODS order is refused at customs it will be returned to us. You will be refunded for the product value (not including shipping costs).

Items may be returned or exchanged within 30 days of the original purchase date (or 30 days from shipment date of pre-order items).  

Items must have all original tags attached, be unused, and be in new condition.

Collaboration items are final sale and cannot be returned or exchanged.

Visit our Returns + Exchanges page and enter your Order Number and zip code to initiate a return.

Visit our Returns + Exchanges page and click Start Here under “Returning or exchanging a gift?” to initiate a gift exchange (or return for store credit). 

If you don’t have the Order Number and zip code, click the Don’t Have Order Information link, and our team will provide you with order details for the gift exchange.

Once your item is delivered at our warehouse, we have 5 business days to inspect returned items and issue refunds.

EVERGOODS will provide a full refund for the item or order total (minus shipping) to the original payment method. Please note that refunds may not reflect in your account for 3-5 business days.

Visit our Returns + Exchanges page and enter your Order Number and zip code to initiate an exchange.

Our returns and exchanges platform generates return shipping labels and the cost is deducted from your refund.

No. Collaboration items are final sale and cannot be returned.

Please reach out to info@evergoods.us.

We have a small team that picks and ships each order. We do our best to minimize mistakes, but it happens! Please contact info@evergoods.us with your Order Number and missing or incorrect item from your shipment. We’ll send item(s) out promptly.

EVERGOODS creates long-lasting, high-quality crossover equipment using custom-made, durable, abrasion-resistant textiles. Our products are designed to last, whether you’re using our packs for everyday carry or exploration. Our lifetime warranty will cover EVERGOODS items with defects in materials or workmanship and will be replaced or repaired at our discretion for the practical lifetime of the product.  If practical, a product damaged through wear and tear, misuse, or neglect may be repaired or replaced with an item in the same or better condition for a reasonable charge.

Defects in materials and workmanship are covered for the practical lifetime of the product.  Materials refer to fabrics, zippers, buckles, webbing or any other components used in the building of our products. Workmanship refers to seams and constructions that make up the “build” of the product.  

Wear and tear is a part of any life well-lived. However, materials will eventually fade or deteriorate and moving parts will wear out.  We will cover your product until such time as we deem the product to be worn out and beyond a reasonable repair.  

In the event that you have taken your product to the brink and it is showing rips or tears, materials are thin or faded, or the zippers no longer function, we’ll take this into consideration when assessing your warranty request.

You will need to obtain the original Order Number from the seller in order to file a warranty claim.

Any of the stockists listed on our website are authorized EVERGOODS retailers and any products purchased through authorized retailers will be covered under our lifetime warranty. The authorized retailer will be responsible for replacing the warranty item.

EVERGOODS will provide a return shipping label for the damaged product and will cover shipping costs for the replacement.

Please ensure your card and address information is up to date and check for sufficient funds for the purchase. Your card may have specific restrictions which cause the transaction to be declined. Please contact the institution that issued your card to ask about the transaction. If you’re still having trouble, we suggest using a different payment method.

Your card will be charged immediately upon checkout, including orders containing pre-order items.

Yes, we use Shopify Payments, which is one of the most secure payment processors available. Shopify uses a 128-bit SSL encryption technology to protect your information during checkout.

We offer Shop Pay, Amazon Pay, PayPal, and Google Pay. 

Yes, you can pay in 4 installments with Shop Pay or PayPal.

Yes, PayPal allows you to split payments.

EVERGOODS is headquartered in Bozeman, Montana. All of our design and initial production ("golden samples”) happens here — from product briefs, to handmade card stock models, to in-house prototypes. 

Our products are manufactured in Vietnam.

We use the highest quality materials possible, found through outside-the-box sourcing and tested in both the lab and field. On each product page, you’ll find a detailed description of SPECS + MATERIALS.

Get “behind the design” through our BUILDING EVERGOODS blog.

Additional materials information:

Balanced Ballistic Nylon

Solution Dyed Black

Our Breathable + Durable Back Panel

Zote Foams

Our products are designed to fit the dimensions of a 16” MacBook Pro. 

Height 0.66 inches (1.68 cm)

Width 14.01 inches (35.57 cm)

Depth 9.77 inches (24.81 cm)

If you have questions about specific measurements, please contact info@evergoods.us.

For less intense spots, wipe the bag a damp cloth. 

For quick spot cleans, we recommend hand washing with a neutral soap. Lightly buff with soft bristle brushes or lint free cloth, rinse, then line dry out of direct sunlight. 

For deeper cleans, soak your product in warm water with neutral soap for 15 to 20 minutes with pockets open in a sink or tub that can accommodate. Use a soft bristle brush or lint free cloth to gently buff spots or stains if needed. Rinse and repeat soak in clean water. Rinse, hang dry, upside down, out of direct sunlight. Expect 12 to 48 hours to dry. Never use a washing machine.

Waxed canvas is relatively low maintenance. Never use a washing machine or detergent as it could break down the wax. To clean:

1. Gently remove dried mud or dirt by lightly brushing it with a soft-bristled brush.
2. Before using soap, attempt to clean with plain cold water.
3. If necessary, use a small amount of mild soap (avoid using detergent) in conjunction with cold water.
4. Rinse thoroughly to remove any soap residue, then allow the canvas to air dry.

By following these steps, you can effectively clean dirt and stains from your waxed canvas bags without compromising the wax coating. Keep in mind that waxed canvas bags develop a more appealing appearance with use, acquiring scuffs and marks that contribute to their character. Therefore, avoid excessive washing and savor the wear. 

Should you like to give your Griffin items a good re-waxing, please follow the instructions on Halley Stevenson's​​ page to do so. You can find their reproofing products here​​.

We offer discounts for corporate and/or bulk orders of $2,000 or more. Please contact our CX team at info@evergoods.us and they will connect you with our Wholesale Manager.

We do not currently have a pro program or offer pro deals. 

We do! We’re partnering with gear review sites, high-traffic bloggers, and websites dedicated to the promotion of general-purpose, eco-friendly, design-forward, innovative gear. More information and application found here.

We’d love to meet you! Please email info@evergoods.us to schedule a time to stop by the warehouse after you’ve placed your online order.

Check out our list of retailers here.

If your retail location is interested in carrying our products, please email info@evergoods.us.

Yes! You can gift EVERGOODS by purchasing a gift card.

Yes. In the shopping cart above your subtotal, click 'Gift message' to open a box and enter a special message for the recipient.

Gift cards are delivered immediately via email once checkout is complete.

EVERGOODS gift cards can be redeemed at checkout. Instructions to redeem gift cards will be outlined in the email including the gift card.