We think you will love your EVERGOODS' product but if for some reason you need to return your purchase, items may be returned for a refund within 60 days of the original purchase date. Items must have all original tags attached, be unused, and be in original new condition.
EVERGOODS will provide a full refund for the value of the item in the same form as the original payment.
Refunds may take between 5-7 business days to process once an item has been delivered to our facility and it can take 2-3 more days (depending on payment method you used) to receive funds from the time of refund notification.
If you need to return your purchase:
*Original shipping costs are not refunded and customers are responsible for return shipping costs.
**Items must be returned in original new condition with all original tags still attached. Please take care to not bend or fold backpacks into a shipping box or bag. This may cause damage to the plastic frame sheet or aluminum stay.
***Please use a shipping service that can provide tracking information and proof of delivery. EVERGOODS is not responsible for goods lost or damaged during shipping.