Job Posting: CSR & Fulfillment Support

To apply, send your resume and cover letter to careers@evergoods.us with the job title as the subject line.

JOB TITLE: CSR & Fulfillment Support
HOURS:  Full-Time
LOCATION:  Begrade, Montana, USA 

About Us: EVERGOODS is located in the foothills of Bozeman, Montana. Our mission is to create long lasting, high quality, crossover equipment – the technical refinement of outdoor gear with all the ease and appeal of everyday wear. Our commitment to excellence and innovation has earned us a reputation for delivering top-tier products. 

Role:The role involves prompt and professional responses to inquiries via our Customer Experience (CX) platform (Kustomer), offering product expertise and assistance, managing concerns, returns, and warranty inquiries, and supporting the Warehouse + Fulfilment team as needed. The ideal candidate is passionate about the gear we create, providing excellent experiences for our customers, works well both independently and on a team, pays keen attention to detail and quality, excels in problem-solving with empathy and professionalism, and is committed to ensuring customer satisfaction.

PRIMARY RESPONSIBILITIES
Customer Service:

• Respond promptly and professionally to customer inquiries via the Customer Experience (CX) platform (Kustomer).
• Accurately codify all responses within Kustomer so that the CX team can track inquiries and improve EVERGOODS’ customer experience.
• Provide in-depth product knowledge and assistance with product selection to meet customer needs.
• Handle customer concerns, product inquiries, and warranties with a focus on problem resolution and customer satisfaction.

AREAS OF SUPPORT
Fulfillment:

• Ability to generate shipping labels and manage order shipments using Shipstation.
• Accurately package customer orders in accordance with company standards, ensuring the safety and presentation of products.
• Monitor and manage requests in regards to order fulfillment, tracking, and delivery to meet promised timelines.

Warehouse:

• Restock packaging materials and inventory items as needed for efficient operations.
• Organize and maintain a clean working environment.
• Conduct routine inventory checks and report discrepancies to the manager.
• Assist in unloading product containers upon arrival from the factory.

RELEVANT SKILLS & ATTRIBUTES
Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service, order fulfillment, and warehouse operations.
• Proficiency with CX and shipping platforms or a demonstrated ability to learn these.
• Strong communication skills, both written and verbal, with excellent attention to detail.
• Exceptional organizational skills and the ability to multitask effectively.
• Physical stamina and the ability to lift, carry, and move items of varying weights.

Attributes:

• Passion for delivering exceptional customer experiences.
• Self-motivated and able to work both independently and as part of a team.
• Detail-oriented with a commitment to accuracy and quality.
• Strong problem-solving skills and the ability to handle customer inquiries with empathy and professionalism.
• Commitment to maintaining a clean and organized working environment.

OFFERINGS

• Competitive salary, aligned with experience.
• Optional 401k and Healthcare offerings.
• Opportunities for career growth within a dynamic and innovative company.
• Employee discounts on products.
• A supportive and collaborative work environment.

If you are a motivated individual with a passion for customer satisfaction and quality, we encourage you to apply for this role at EVERGOODS. Join us in delivering excellence to our clientele and contributing to the success of our company.

EVERGOODS is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and experiences.

To apply, send your resume and cover letter to careers@evergoods.us with the job title as the subject line.