Job Posting: Quality Manager

To apply, send your resume and cover letter to careers@evergoods.us with the job title as the subject line.

Position: Quality Manager
Location: Bozeman, MT, USA
Employment Type: Full-Time, In-Person
Department: Product
Reports To: Design Director

ROLE

The Quality Manager will be responsible for managing all Quality Assurance activities from receipt of the factory’s counter-sample, through the manufacturing and exit of finished goods from the factory, and into the tracking of post-sale warranty claims. These efforts will be supported through extensive documentation, communication and reporting of clearly defined standards, processes and outcome metrics. This work will require close interaction with external Factory Partners as well as management of internal Quality Agents and regular collaboration with the Product Creation and Customer Experience Teams. Respect, rapport and relationship-building with external vendors is also of primary importance.

QUALITY INSPECTION

The Quality Manager will implement in-line inspection during the manufacturing phase and AQL inspection of finished goods before factory exit. This will be accomplished both in-person and through management of a team of Quality Agents. Collectively the Quality Team will work closely with factory partners to resolve production difficulties upstream and in-line so that quality issues found in finished product and post-sale are minimized. Broadly speaking the Quality Manager will be responsible for on-time factory exit of 1st quality finished goods and tracking the effectiveness of QA efforts through monitoring of post-sale warranty claims.

DOCUMENTS AND STANDARDS

The Quality Manager will understand Evergoods product details and construction standards and ensure that these are well-documented and communicated to Factory Partners. The Quality Manager will be responsible for a Quality Inspection Document for each style and for creating standard and process documentation wherever it is lacking. These documents will be regularly reviewed and maintained for accuracy.

DEFECTS AND WARRANTY CLAIMS

The Quality Manager will track product defects and failures discovered post-sale through the customer service and product return processes. These issues will be reviewed, catalogued and reported on regularly to monitor the effectiveness of our Quality Assurance activities and so that appropriate action may be taken in future manufacturing or design efforts. If warranted, the Quality Manager will arrange chargebacks or other appropriate remedies in response to large volumes of non-conforming product or warranty claims with the approval and visibility of Design Director and Chief Operating Officer.

COMMUNICATION CONDUIT

The Quality Manager will act as a conduit between our factory partners and the rest of the Evergoods team, bridging the gap between design intention and manufacturing reality so that each side can communicate with increased clarity and with a focus on practical problem-solving. This will require honest and communicative relationships with all parties.

Early on, this role will encompass a broad range of Quality Assurance and Production-related responsibilities. As production volumes grows this role may be divided up into more focused teams and job descriptions.

PRIMARY RESPONSIBILITIES

Prepare, maintain and review Quality departmental budget
Creation and execution of a Quality Inspection Calendar
Coordination with Quality Agents and factory representatives to conduct in-line inspection of all production runs and AQL inspection of all finished goods
Implement remedy plans for Quality issues as required
Communication conduit between Factory Partners and Evergoods Teams
Creation and maintenance of the Quality Inspection Document for each style
Creation and maintenance of Construction Standard documents
Maintenance and implementation of the Vendor Compliance Manual
Track and catalogue warranty claims and defective returns to initiate upstream action when warranted
Audit and onboarding process for new Factory Partners

AREAS OF SUPPORT

Advise the Product Team on areas of production difficulty related to specific styles
Assist Product Team in formulating and implementing production-appropriate solutions to design problems
Advise and educate the Customer Experience Team on questionable warranty claims
Keep and maintain an inventory of current PP samples to ensure accurate references are available

RELEVANT SKILLS

3+ years of working in and exposure to cut & sew production environments
Strong organizational and scheduling skills
Familiarity with AQL inspection procedures
Genuine interest in high quality cut & sew goods and the desire to manufacture to a very high standard
Experience and familiarity with sewn construction, assembly and manufacturing
Ability to work and communicate in a culturally diverse environment
Strong written and spoken communication in English
Ability to create heavily visual documents for effective communication across language and culture
Microsoft Office tools (Word, Excel, etc)
Google Workspace tools (Docs, Sheets, Calendar, Meet, etc)
Adobe Illustrator
Measurement in fractional inches and metric decimals
Simple photography for use as sample review reference or documentation
Must maintain a current and valid US passport for international travel

WORK STRUCTURE

Ability to travel domestically and internationally up to 30% of the time
This position may require working off-hours outside of regular office hours
Weeks not spent traveling will be spent in-office with flexibility to offset an irregular work structure

EMPLOYEE CONDUCT

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.

EQUAL EMPLOYMENT OPPORTUNITY

Evergoods is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.